At Apex AI ("we," "us," "our," or "Company"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our services, and interact with us at apexaiwork.com.

1. Information We Collect

We collect information in several ways:

Contact Information

When you sign up, email us, or communicate with our team, we collect:

• Full name and email address
• Phone number (optional)
• Company name and industry
• Any messages or inquiries you send

Business Information

To provide our premium AI visibility services, we collect:

• Business metrics and performance data you provide
• Content and assets you submit for AI optimization
• Marketing materials and collateral
• Industry-specific business data relevant to your project

Payment Information

Our payment processor, Stripe, collects and processes:

• Credit card or bank account details
• Billing address and payment method information
• Subscription and transaction history

We do not store full credit card details on our servers. All payment processing is handled securely by Stripe in compliance with PCI-DSS standards.

Usage Information

We automatically collect data about your interactions with our service:

• Pages and features you access
• Time spent on our platform
• AI visibility metrics and performance results
• Service utilization and engagement patterns

Technical Information

We collect technical data to maintain and improve our service:

• IP address and device identifiers
• Browser type and operating system
• Referral source and pages visited
• Timestamps of interactions
• Cookie and tracking data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our premium AI visibility and automation services
• Account Management: To create and manage your account, process payments, and send transactional communications
• Performance Analysis: To track AI visibility metrics, measure service effectiveness, and optimize results
• Communication: To respond to inquiries, provide customer support, and send service updates
• Marketing: To send promotional emails, newsletters, and service announcements (with your consent)
• Analytics: To understand usage patterns and improve our platform
• Legal Compliance: To comply with applicable laws, regulations, and contractual obligations
• Security: To detect and prevent fraud, unauthorized access, and other security issues

3. AI-Powered Processing & Third-Party AI

Our premium services leverage advanced AI technology through partnerships with AI providers. When you use our services:

• Your content and business data may be processed by Anthropic and other AI service providers solely to generate insights, visibility optimization, and automation recommendations
• Data is processed only to the extent necessary to deliver the specific service you've subscribed to
• Your data is NOT used to train or improve third-party AI models. We maintain strict agreements ensuring your information remains confidential and is not used for model training
• All AI processing is conducted under confidentiality agreements that protect your proprietary information
• You retain full ownership of your original content and business data

4. Data Sharing & Disclosure

We only share your information with trusted partners necessary to deliver our services:

Service Providers

• Stripe: Processes all payment transactions. Stripe handles your payment information according to their privacy policy
• Supabase: Hosts our application database and provides secure data infrastructure. Supabase processes data according to their privacy policy
• Anthropic: Provides AI processing services for visibility and automation features, under strict confidentiality and data protection agreements

Other Disclosures

We do not sell or rent your personal information. We may disclose information when:

• Required by law or legal process
• Necessary to enforce our Terms of Service
• Required to protect the security or rights of Apex AI, our users, or the public
• In connection with a merger, acquisition, or sale of assets (you will be notified)

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
• Encryption at Rest: Sensitive data stored on our servers is encrypted using industry-standard encryption
• Access Controls: Only authorized Apex AI personnel with a legitimate business need can access your information
• Secure Infrastructure: Our systems are hosted on secure, compliant cloud infrastructure (Supabase)
• Regular Audits: We conduct regular security assessments and penetration testing
• Incident Response: We maintain procedures to detect and respond to security breaches promptly

While we employ industry-leading security measures, no system is completely secure. We encourage you to use strong passwords and notify us immediately of any suspicious activity.

6. Data Retention

We retain your information only as long as necessary to provide our services:

• Active Subscriptions: While your account is active, we retain all necessary data to provide service and maintain your account
• After Termination: We retain your information for 12 months following project completion or subscription termination to comply with legal obligations, resolve disputes, and maintain records
• Financial Records: Payment and billing records are retained as required by tax and accounting regulations (typically 7 years)
• Backup Data: Data may persist in backups for up to 90 days after deletion for disaster recovery purposes

You may request data deletion subject to legal and contractual retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request that we delete your information (subject to legal obligations)
• Right to Portability: Request your information in a structured, portable format
• Right to Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at hello@apexaiwork.com. We will respond to legitimate requests within 30 days.

8. Cookies

Our website uses cookies to enhance your experience:

• Session Cookies: Temporary cookies that maintain your login session
• Preference Cookies: Store your preferences and settings
• Analytics Cookies: Help us understand how you use our platform

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our service.

9. Children's Privacy

Apex AI services are intended for business professionals and are not directed at children under 18. We do not knowingly collect personal information from individuals under 18. If we learn we have collected information from a child under 18, we will promptly delete such information. If you believe we have collected information from a child, please contact us immediately.

10. CAN-SPAM Compliance

All marketing emails from Apex AI comply with the CAN-SPAM Act:

• Subject lines are truthful and not misleading
• We identify ourselves as the sender
• We provide a clear unsubscribe mechanism
• Unsubscribe requests are honored within 10 business days

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or visiting our unsubscribe page.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and, for significant changes, by sending you an email notice. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

Apex AI
Email: hello@apexaiwork.com
Website: apexaiwork.com

We typically respond to privacy inquiries within 7 business days.